IT Support and Management

So that our support is the best, we’re really fussy about the people that work for appiChar – not only do they need to be technical geniuses, they also have to be great communicators. And then on top of that they’ve got to really, really love helping people!

We make our support contracts totally flexible, allowing you to work with us in the way most relevant to your organisation.  So, whether you require a full service ‘virtual IT department’ or just someone to call on in times of need, we have the service to suit, Fixed Rate or timeBank.

Proactive Support and Management 

We offer the option of proactive support and management services to help ensure issues are spotted and dealt with before they become problems.  Examples include:

• 24 hour monitoring of servers, networks, backups and key services

• Patch and update management

• Regular on-site visits

• Annual strategic review

Other benefits of a support contract include:

• appiChar’s own web-based customer and call management system

• 1 hour response time for helpdesk calls

• 4 hour emergency on-site call-out

• Your own dedicated engineer as well as full access to our helpdesk

Fixed Rate or timeBank

 

Every organisation is different – just as some people like the control of topping up their mobile phone when their time is used up, some organisations like to be in charge of how and when they buy in their IT help. Others prefer to know exactly what their monthly costs will be and value the ease of a fixed rate contract. 

That’s why appiChar offer both options each with their own set of benefits to suit.

Fixed Rate	timeBank
Ease of budgeting	Control over when purchases are made
No need to worry about time being used	Only pay when you need to
24 hour network monitoring as standard	Flexibility to do anything without extra charges

If you want to know more about any of our services feel free to give us a call on 1300 120 033 or send us your details via our contact us page.