How good are we?

 
For the first 9 months of 2010, our global helpdesks logged over 17,000 help requests. After each request our customers were asked if they were happy, so-so or unhappy – we care about their feedback so much we even bribe them with chocolates every month to encourage them to tell us!

After over 17,000 requests only 12 times have our customers felt the need to tell us they were unhappy with the service they received - that's less than one in 1000, as it's been for the last 5 years. 

And every time we're told we have an unhappy customer the entire management team hears about it straight away and we follow up with the customer and the staff involved. We really don't like to let our customers down but when it does happen we want to at least learn from the experience so that next time we make sure we don't make the same mistake.

Sound too good to be true? Don't just take our word for it, why not give us a call and chat to one of our customers?