Our Helpdesk - in 2020

Finding and training the ultimate team takes years - quality service doesn't just happen by chance afterall! So our talent spotters are out there spotting talent as early as possible. When we spot them we start the training process early to ensure our staff always know exactly what they're doing.

Below is real-life example of the helpdesk training our future engineers go through.

In this example the engineer forgets to follow up with the customer to see if the proposed solution has worked and was duly reprimanded!* 

http://www.youtube.com/watch?v=vT-gQU3fZJM 

* Not really